What happens if I am not at home to accept my delivery?

If you’re not going to be in at the time the courier attempts to deliver your parcel, you can set your own delivery preferences when creating an Evri account. We recommend selecting a safe space where all your parcels can be left which you can do here.  You can find out more by visiting their website, which you can do by clicking here.

If your order is showing as delivered, please check in any safe places and with neighbours - if you're still unable to find it or need assistance with anything else, please contact our Customer Care team here.